(Week four of this 5 week series taken from a talk given at the RFC Leadership Summit.)
4: Eager to listen
As a guy with a reasonably strong leadership gift and the experience I have this is something that I am constantly working on.
Have you found yourself in a position when you have been trying to speak about something but all you sense is that the person has heard your first statement and is just waiting to put forward their wisdom, their expert take, their opinion that of course is the considered best practice!
Actually you just want help to process an issue or just want to be listened to.
I know that I have been that person who hasn’t listened and I know that that has not been constructive at all, but I want to be a leader that is eager to listen.
To know when to speak and when to be silent.
To feedback reflectively when someone is speaking to me.
To take time to really hear what the person is concerned about or is proposing.
The truth is when someone feels listened to, you may not agree with the content and you may not come to an accord on it, but the person will feel valued. They will feel their voice has been heard, that they haven’t wasted your time and it keeps the relational bridge open. This results in everyone being able to move forward together living with differing opinions.
Let's work our attitude of being eager to listen.